How can we help you

We've put together some commonly asked questions to give you more information, you could browse the topics below to find what you are looking for. If you still have a question that you can't find the answer to, please directly send us an email at hello@commonmask.co

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, and we would like to assure you that your details are safe with us.


If you are facing continuous issues during checkout, first, take a deep breath and drop us a friendly email at hello@commonmask.co and we will work furiously to correct the issue.

We want you to be completely satisfied with our products, but everybody makes mistakes. For the full return and exchange policy, please click here.

Unfortunately no, for the full return and exchange policy, please click here.

After an order has been made, a confirmation email, including your order summary, will be sent to you. A second email will be sent to you with the tracking number once we have fulfilled your order. You may track the order status here with the corresponding service provider accordingly. Should you have any concerns about your delivery, please contact the corresponding service providers’ customer service by providing the tracking number for the query. If you require additional assistance, please email hello@commonmask.co and we will attend to you as soon as possible.

Yes we do! For the full delivery and shipping details, please click here.