GENERAL / INTRODUCTION
INFORMATION COLLECTION AND USE
b) You are responsible for ensuring that the Personal Information you provide us is accurate, complete and not misleading and that such Personal Information is kept up to date.
c) You hereby agree that by providing us with Personal Information that CM may collect, store, process, disclose, access, review and/or use personal data about you, for the purposes set out below and/or any other administrative or operational purposes and/or the purpose of managing your relationship as a customer with CM:
(i) to provide goods and services to you in relation to your sales transactions with CM;
(ii) enabling your use of the services which CM provides, including, where necessary contacting you (whether by SMS, email or otherwise)
(iii) dealing with enquiries made by you;
(iv) processing credit notes and refunds and collecting of fees, charges and expenses for goods and services provided by CM;
(v) to undertake various activities that are required by law and to comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and our auditors;
(vi) for the establishment, exercise or defence of legal claims or proceedings;
(vii) for administrative, operational, marketing, planning, product or service development, troubleshooting and research requirements;
(viii) to send you information on products and services, and special or promotional offers, newsletters, customer survey forms, market research and questionnaires;
(ix) for data analysis, audits, security and fraud monitoring and prevention, developing new goods and services, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities;
(x) to resolve disputes or enforcement of our terms and conditions available at our Website; and
(xi) for any purpose made known to you at the time of collection of your Personal Information (collectively referred to as “Purposes“).
d) We may disclose your information:
(i) to our related companies, affiliates, advisors, contractors, vendors or service providers, auditors, business partners for the purposes of operation and maintenance of our Website or our business, for cross-promotional purposes and to otherwise provide customer support and services to you;
(ii) to other third parties with whom we have commercial relationships, for marketing, advertising and related purposes, unless you have indicated that you do not wish for us to disclose to such third parties for marketing and advertising purposes;
(iii) to social media websites;
(iv) to permit us to pursue available remedies or limit the damages that we may sustain in a court of law; and
(v) as required or authorised under law or provided in co-operation with any governmental authority.
e) If you fail to provide us with Personal Information stated in paragraph 3(a) above, we may not be able to perform and/or carry out any of the Purposes.
MARKETING AND PROMOTIONAL COMMUNICATIONS
a) We may use the Personal Information provided to send you information on products and services, and special or promotional offers offered by CM, newsletters or customer survey forms and questionnaires via SMS, post and email unless you have indicated that you do not wish to receive such materials.
b) At any time you may opt-out of receiving marketing communications from us by contacting us and we will ensure that your name is removed from our mailing list.
SECURITY OF YOUR PERSONAL INFORMATION
a) We will take reasonable steps to protect any Personal Information we receive from you via our Website from misuse and loss and from unauthorised access, modification or disclosure. We may hold your Personal Information in either electronic or hard copy form or retain third parties to hold that information on our behalf. Where required by applicable laws, Personal Information will be destroyed or de-identified when no longer needed.
b) By providing us with Personal Information or using our services or our Website, you consent to the transfer, storage and processing of Personal Information to where our servers, central database and system facilities are located and/or operated, which may be outside your country of domicile or the location where you access our Website to provide Personal Information, and which may include, among others, Malaysia, Singapore, Australia the United States and the United Kingdom. We will ensure that the recipients thereof provide a standard of protection to your Personal Information so transferred that is comparable to that which is provided therein.
c) However, as the Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us and you do so at your own risk.
LINKS TO OTHER WEBSITES
a) Our Website may contain links to websites operated by third parties (“Third Party Websites”). We are not responsible for the privacy practices or the content of Third Party Websites. Third Party Websites are responsible for informing you about their own privacy practices.
ACCESS, CORRECTION AND WITHDRAWAL
a) You may request access to any Personal Information we hold about you or any Third Party whose Personal Information you had provided at any time by contacting us (see the CONTACTING US section below). Where we hold information that you are entitled to access, we will endeavour to provide you with suitable means of accessing it (e.g. by emailing or mailing it to you).
b) If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request an amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the Personal Information stating that you disagree with it.
c) In accordance with the Malaysian Personal Data Protection Act 2010, and to the extent not limited by any other applicable law, we may:
(i) charge a fee for processing your request for access or correction to the Personal Information; and
(ii) refuse to comply with your request for access or correction to the Personal Information and give you a reason for our refusal.
d) You may withdraw or limit your consent to the processing of Personal Information we hold about you or any Third Party whose Personal Information you had provided (save for information necessarily retained by us to comply with legal and regulatory requirements or if there are valid grounds under the law to do so, such as legal claims etc.), from our database or require us to cease processing all or part of your Personal Information, at any time by submitting a notice in writing to our officer located at the address below (see the CONTACTING US section below). Please note that after deleting your Personal Information, we may not be able to provide the same level of servicing to you as we will not be aware of your preferences.
PERSONAL INFORMATION FROM CHILDREN
We do not knowingly collect Personal Information from individuals under 18 years of age. As a parent or legal guardian, please do not allow your children to submit Personal Information without your permission.
(i) maintain your session and required details when you browse our Website or during the checkout process (session cookie);
(ii) collect website usage data for statistical/analytics purposes (analytics cookie); and
(iii) direct you to the correct landing page based on your geo-location (geo-targeting cookie).
b) You may instruct your browser, by changing its setting, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Note that our Website will not function properly if the cookie setting is disabled.